Shipping Policy

Every OctoNation purchase helps support our mission to inspire wonder of the ocean by educating the world about octopuses. Thank you for being part of that work!

When your order ships

We ship stickers, enamel pins, plushies and stuffed animals, squid hats, books, art prints, and product bundles within 1–3 business days after your order is placed, unless a different timeframe is stated on the product page.

Business days exclude weekends and holidays. Processing time is the time we need to prepare and hand your package to the carrier; it does not include travel time to your address.

Made-to-order apparel and mugs

Our apparel and mugs are made especially for you after you place your order. Please allow 5–7 business days for production before shipment, plus shipping transit time.

Orders containing products fulfilled from different locations may arrive in separate packages.

Shipping costs and delivery estimates

Shipping charges and available delivery options are shown at checkout. Transit time depends on the shipping method, destination, and carrier.

Carrier delivery estimates are estimates, not guaranteed arrival dates. Choosing faster shipping does not shorten production or order-processing time.

If we cannot ship within the timeframe stated when you ordered, we’ll contact you with an updated estimate and options for the affected, unshipped items, including cancellation and a refund.

Tracking and delivery questions

We’ll send tracking information when your order ships. Please check your shipping address carefully before completing your purchase.

If you notice an address error, email shop@octonation.com as soon as possible. We’ll help where we can, but address changes may not be possible once fulfillment or shipping has begun.

If your package is delayed, appears lost, or is marked delivered but hasn’t arrived, contact us with your order number so we can help investigate.

International orders

Available destinations and shipping options are shown at checkout. International deliveries may take additional time because of customs processing.

Duties, import taxes, or carrier clearance fees may apply. Unless these charges are included at checkout, they are the recipient’s responsibility, subject to applicable law.

Holiday orders

Please order early, especially when purchasing made-to-order apparel or mugs. Any holiday order-by dates we publish will identify the products and shipping methods they apply to. We cannot promise arrival by a particular holiday unless we expressly state otherwise.

Questions about timing? Email shop@octonation.com before ordering—we’re happy to help.